Frequently Asked Questions (FAQ)

An advance booking of at least 48 hours is recommended. Spontaneous bookings are possible depending on current capacity directly via the online booking system on the website.

We exclusively accept online payments by credit card via the payment provider Stripe. Cash payment to the guide on-site is excluded.

Yes, immediately after successful payment, an automated email is sent. This contains the ticket, a QR code, and the exact meeting point coordinates for the booked tour.

No, the tours take place starting from the first booked person. To ensure an exclusive experience, the maximum group size is limited to 8 people.

Yes, private tours are possible upon request via email. Pricing depends on availability, season, and group size.

Yes, a cancellation with a 100% refund of the ticket price is possible free of charge up to 7 days before the scheduled start of the tour. The cancellation must be made by email. For cancellations less than 7 days before the tour starts, no-shows, or missed arrivals, a refund is excluded.

Rebooking to another date is possible free of charge up to 48 hours before the tour starts, provided spots are available on the alternative date. This requires direct contact.

If a tour has to be canceled by Lofoten Lux Tours due to extreme weather conditions or safety concerns, a 100% refund of the paid amount is issued immediately, or a free rebooking upon request.

The financial risk for illness, accidents, or trip cancellations lies with the participant. We strongly recommend purchasing private trip cancellation insurance to cover these expenses in case of a claim.

Yes, in case of safety-related adjustments, we contact all affected participants immediately via the email address provided during booking.

Dressing in layers with a wind- and waterproof outer shell is mandatory. The weather in Lofoten changes rapidly, which is why warm layers should also be carried in summer.

Waterproof hiking boots are required for all guided tours. The terrain off the paved paths is often wet, mossy, and uneven.

Bringing your own water bottle is required for all tours. On specific excursions, a small local snack will be provided by the guide.

Basic sure-footedness is required for moving through the uneven tundra. The specific physical requirements are noted on the detailed tour pages.

No, all special equipment required to carry out the respective tour is provided by us free of charge.

That depends entirely on the chosen tour. We offer everything from flat tundra walks to extreme summit ascents. Because hiking in Lofoten is often more strenuous than in the Alps (due to the terrain), we have divided our tours into 6 levels.

Here you can find a detailed explanation of our difficulty scale.

The exact starting point depends on the chosen tour and the mode of arrival (own transport or pickup service) and is communicated via a direct link to the coordinates in the booking confirmation.

Yes, for an additional fee, a pickup service from the center of Leknes can be added during the booking process.

Some central meeting points (e.g., when using the pickup service in the city center) have sanitary facilities. However, there are no toilets at the remote starting points in nature. It is expected that you use them before arrival.

Yes, dogs are allowed. However, during the summer months, there is a strict leash requirement in Lofoten to protect the local fauna.

By default, tours are conducted in German and English. Tours in French or Spanish can be requested in advance via the contact form.